Legal Expert System Automation
VisiRule is a graphical tool which enables lawyers to capture and deploy their knowledge as self-service legal expert systems or intelligent legal chatbots or lawbots.
Designed by lawyers for lawyers, VisiRule is quick-to learn and easy-to-use. VisiRule Author is an easy-to-use authoring tool for building decision tree flowchart models.
VisiRule enables lawyers to deliver personalized advice, content and guidance via intelligent legal expert systems. Lawyers can keep current their legal expertise in an online rules based legal advice system without the need for programmers.
VisiRule opens the door to a new wave of innovative legal products and services for law firms, their staff and their clients.
There are various legal expert systems demos to explore on the VisiRule site.
Opportunities to use VisiRule include:
Create new self-serve applications for clients to use without bothering lawyers
Perform intelligent legal document review & risk assessment in conjunction with contract analysis tools
Provide interactive Q&A systems using Intelligent ChatBots or LawBots to engage clients, give bespoke information and guidance on legal issues, and help increase demand for more complex legal advice
Generate legal documents though interactive questionnaires with links to explanatory texts
Develop and deliver situation specific advice systems to help ensure regulatory compliance
Legal Expert Systems
Expert System applications replicate the thought processes of subject matter experts. Once deployed, these systems permit the rapid execution of complex logic and the generation of high-quality advice, reports, checklists and legal documents tailored to the specific situation. They can work stand-alone or with other applications. All the answers and derived inferences can be exported and shared with other legal applications.
Why Legal Expert Systems?
Legal Expert Systems offer a way to automate some of those common and well understood legal questions. By providing your clients' staff and customers with direct access to your expertise on a self-service basis, you greatly enhance the service your provide them. You can also free your own people from having to deal with those tedious routine cases. The law is well suited to automation. It requires a high degree of consistency and transparency and is well suited to a logic-based treatment.
Use Cases for Legal Expert Systems
Legal Expert System solutions can be used in the following areas:
Internal: to help share specialist knowledge and best practices with colleagues and junior associates for training and also for deployment purposes
Client facing: to provide existing corporate clients with greater access to specialist advice and documents without them having to pick up the phone
Intermediaries: to provide expert guidance which can be branded and customized by third party providers as in B2B2C
Marketing B2B: to attract new clients via a marketing showcase which offers free access to some smart legal capability
Marketing B2C: to help provide low-cost but high-quality legal advice to consumers and citizens on matters which affect members of the public such as consumer rights
Legal document generation is an important aspect of many legal services. VisiRule combines user answers with selected text fragments, to populate a document template to generate a documents such as letters, contracts, agreements or advice reports.
VisiRule document generation combines the following:
VisiRule Expert System Chart
The VisiRule chart contains a collection of questions, answers and algorithms. Answers can contain free text fields where the user has entered, in their own words, text they wish to see incorporated. At the end of a session, VisiRule uses the answers to populate the Master Document Template including any associated text fragments.
An optional clause database of text fragments which associates approved legal text with answers to questions. Text can be associated with specific answers or combinations of answers (say If 'Male' and 'Adult' Then Insert "Dear Mr")
Master Document Template
A Master Document Template contains the basic structure of the document annotated with special tags to indicate where to insert given answers and any associated text fragments extracted. In addition, the template can also contain conditional text to be inserted if certain conditions hold.
VisiRule can also be used in conjunction with established Document Assembly tools to generate documents.
Automated Case Law Search and Retrieval
VisiRule can be used in conjunction with intelligent Case Law retrieval. This uses:
Legal Expert System
The VisiRule chart contains named questions, answers and statements with associated positive and negative keywords. As a session unfolds, the triggered keywords are accumulated and passed using a hidden field
Case Law Search Engine
VisiRule provides a basic search engine which can analyse Case Law documents, extract headings and generate a database of indices. Then, given a set of keywords, it will compute a percentage match for each relevant document.
Legislation is complex and not easy to understand. But some parts of it are well understood and that understanding can be broken down into a sequence of smalls steps like you find in a flow chart. By encoding that expert interpretation of best practice, you can provide clients with systems which will guide them safely to do the right thing at the right time and in an informed and consistent way; just as if the compliance expert was there in person. One example is companies wanting to ensure that staff adhere to company policy with regards to accepting gifts.
As legislation is updated, and your interpretation of how to enact it changes, you can update the VisiRule chart to reflect those changes, and so provide detailed, up-to-date, situation-specific advice and guidance.
Self-Service Legal Advice
This powerful combination of legal expertise and intelligent technology means that both corporate legal departments and law firms can leverage their own legal knowledge to provide their customers, clients, staff and prospects with convenient and efficient, self-service 'intelligent' legal systems. You can use VisiRule to provide an automated "self-service" or "self-help" legal service to staff, clients, agents, representatives and consumers alike.
Disruptive Legal Technology
Legal expert systems are a disruptive technology for the traditional delivery of legal services. The dis-intermediation of legal services means the role of the professional legal practitioner will change. The challenge is for law firms and corporate legal departments to rethink, reinvent and reposition themselves in light of technical advances in LegalTech and LawTech and enable legal knowledge to be commoditized and automated. VisiRule not only allows you to automate your existing products and services, but also to create new ones which, up till now, were not practical.
Creating a legal expert system involves legal analysis and human expertise. The author needs to understand how the laws, regulations, and cases apply to a specific legal question and how they relate to each other. VisiRule provides a very soft and flexible tool for capturing this knowledge and a platform to deliver it. VisiRule not only supports the design, documentation and execution of the dense chain of reasoning that is a common feature of legal reasoning, but VisiRule lets you build solutions that are scalable from internal users to outside business partners and citizens.
RoboLawyers or Robot Lawyers are automated software systems which fulfil some of the role of a real lawyer in certain very narrow and constrained situations. Recent examples include the LawBot which helps drivers appeal parking tickets. Other examples are within the legal industry to review specific kinds of legal documents. RoboLawyers can reduce the cost and increase the availability of high quality legal advice using mobile technology.
Legal Chatbots and LawBots
VisiRule’s unique approach of "programming via flow-charting” permits rapid prototyping and review, and this greatly enhances the accurate capture and shared understanding of decision models. The ability to represent complex decision making graphically improves quality, transparency and ease of maintenance. This logic can then be delivered as Intelligent Chatbots.
Legal Knowledge Sharing and Automation
Legal Knowledge is a valuable commodity. It can be captured visually in VisiRule using a simple and intuitive flowchart decision tree with logical expressions to control the execution flow. VisiRule charts can capture best practice from compliance officers and legal experts and make it available to a much wider audience in a simple and self-explanatory manner. Law firms and corporate legal departments can reduce the traditional costs associated with giving both general and personalized guidance without increasing the associated risk or workload.
Situation-specific guidance can be made available to customers, employees and consumers via a collection of interactive, dynamic questions to help ensure a high degree of regulatory compliance and spread best practice.
Once set-up, such systems are scalable without requiring any additional staff, deliver consistent and trusted advice and create a digital record of each session. Session data can be used downstream by other processes as well as provide insightful analytics.
Unlocking and Delivering Legal Knowledge
VisiRule Author helps experts unravel and organize the decision logic which can precede form filling and document generation. For example, to establish whether or not a person is or is not eligible for a benefit or entitlement, what steps they need to take and identify which form(s) they need to complete.
VisiRule assists in the creation of a chart, allows it to be immediately tested, and when completed, uploaded and shared as a web asset. The presentation of questions can be customized using standard web technology to reflect corporate branding.
The user then answers the targeted questions, the logic executed and a conclusion reached. By accessing the question and answer trail, VisiRule can explain and justify its findings.
VisiRule enables legal experts to rapidly build and deliver highly interactive systems and so provide bespoke legal guidance in a consistent and transparent way.
"An algorithm is a stepwise set of operations that perform logical and arithmetical operations in a pre-defined order. Algorithmic law requires that valid interpretation of the law is established as part of the system design."
Why Trust VisiRule Legal Expert Systems
VisiRule enables legal professionals to make specialist legal expertise available to a much wider audience in a safe and trusted way. All the questions visited by a user and the answers given are available for inspection and analysis. Textual and visual explanatory guidance can be attached to help users better understand what they are being asked and why. A map of the chart can be made available to provide a better understanding of the context and help people reach a suitable outcome or conclusion.
VisiRule provides an excellent way of communicating, disseminating and delivering legal information and expertise to both a non-legal and legal audience, whilst at the same time asking the right questions and capturing the right information.
I maintain that this binary distinction between bespoke and commoditized legal work is a false dichotomy and that legal services are in fact evolving through five different stages which I call bespoke, standardized, systematized, packaged, and commoditized"
AI in Law Firms, Legal Innovation and Legal Informatics
Legal innovation aligned to improvements in baseline technology, both hardware and software, is transforming the way the legal industry operates and connects to its customers. Artificial Intelligence (AI) is increasingly being used to help automate and streamline various aspects of the legal industry. The automation of traditionally skilled human tasks can open up many legal processes. AI in Law Firms increases both customer satisfaction via increased accessibility, improving consistency and accountability, whilst reducing costs. It is needed to meet customers' expectations.
As Richard Susskind, OBE, has long argued, IT is bringing about fundamental changes in the ways lawyers and legal professionals do their work which will signal a fundamental shift in legal service from a form of advisory service to an Internet-enabled and often packaged service. Just read "The End of Lawyers? Rethinking the Nature of Legal Services", published by OUP back in 2008.
Emerging areas such as Legal Informatics are being established both in academic institutes and industry. AI in Law Firms is becoming increasing recognized as an enabling technology to automate repetitive tasks within the legal sector and help deal with the sheer volume of data that surrounds us. You can read here how "Law Firms are climbing aboard the AI Wagon".
VisiRule enables legal teams to improve their internal processes and productivity, and offer automated innovative legal services to clients and prospects. In this way, law firms and corporate legal teams can reduce both their costs and risks, whilst improving the quality of service they provide both internally and externally.
VisiRule can help free some of your best legal brains from the routine drudgery associated with those common yet important tasks, and let them focus on the more complex challenges which are not so easy to automate.