Diagnostic Troubleshooting Flowcharts
Help your customers help themselves by providing
interactive fault finding troubleshooting guides
Help customers and staff solve problems quickly with interactive, self‑service troubleshooting guides. VisiRule lets you turn static fault‑finding manuals into dynamic, intelligent diagnostic applications that work on any device.
With VisiRule, you can capture expert diagnostic knowledge visually, validate the logic, and deploy it as an interactive question‑and‑answer experience that guides users to the right solution.
What are Troubleshooting Flow Charts?
Traditional troubleshooting flowcharts were often printed manuals containing step‑by‑step instructions for diagnosing faults. VisiRule transforms these into active, self‑service diagnostic tools that users can access anytime, anywhere.
What is a Diagnostic Chart?
A diagnostic chart maps symptoms to likely causes using a structured, visual flow. These charts are widely used in engineering, healthcare, HVAC, education, and customer support to help users interpret complex information and reach accurate conclusions.
What is a Maintenance Flowchart?
A maintenance flowchart is a visual, step-by-step diagram mapping the process of equipment upkeep, from identifying issues to repairs and documentation. It outlines workflows—such as preventive, predictive, or breakdown maintenance—to minimize downtime, ensure consistency, and clarify responsibilities for maintenance teams. These map cleanly onto VisiRule charts.
Self‑Service Troubleshooting & Fault‑Finding
Deploying troubleshooting charts as self‑service tools empowers staff, field agents, and customers to resolve issues independently. You can monitor usage, track effectiveness, and continuously improve your support processes. Self‑service support reduces pressure on help‑desk teams and ensures users always receive consistent, best‑practice guidance.
Diagnostic Flowchart Decision Tree Software
VisiRule delivers fault‑finding logic directly to the user through dynamic, interactive decision trees. Each answer determines the next question, enabling a personalised diagnostic journey.
You can include:
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Images, diagrams, and videos
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Links to manuals and knowledge bases
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Advanced calculations and conditional logic
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Automatically generated reports
This creates a rich, guided troubleshooting experience.
VisiRule Diagnostic Flowcharts
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reduce the time to problem resolution
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provide up-to-date accurate advice 24 x 7
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increase the accuracy and speed of problem resolution
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capture the faults logged and symptoms found
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provide links to the very latest product information
Benefits of Interactive Troubleshooters
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Faster problem resolution
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Accurate, up‑to‑date advice 24/7
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Reduced support costs
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Better understanding of customer issues
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Improved customer satisfaction
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Consistent, best‑practice guidance
Self-Service Troubleshooting Flowcharts
Mobile‑friendly diagnostic charts provide a practical way to improve customer satisfaction and reduce expert workload. VisiRule can automate decision trees for help‑desk agents and support teams, ensuring customers always receive the correct response.
Intelligent Fault Finding: Detection & Resolution
Fault finding, or troubleshooting diagnostics, can be readily captured and represented diagrammatically. Using VisiRule Author, you simply draw the fault finding flow chart. VisiRule then generates an interactive Q&A session that evaluates symptoms and directs users to the appropriate solution. This approach supports both proactive and prescriptive maintenance.
You can read an interesting article entitled "What are the advantages and disadvantages of using online tools to create troubleshooting flowcharts?"
Decision Tree Prescriptive Analytics
VisiRule can be used for the following categories of analytics:
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Descriptive Analytics
Model output to provide insight into the past and answer: “What happened?” -
Diagnostic Analytics
Mine and model insight into the past and answer: “Why, How did it happen?” -
Predictive Analytics
Use forecasting rules to understand the future and answer: “What may happen next?” -
Prescriptive Analytics
Capture advice on possible outcomes and answer: “What can we do about it?”
Diagnostic Fault‑Finding with Flowcharts
Diagnostic flowcharts provide a clear way to capture and share the logic used to identify root causes. VisiRule lets you rapidly convert these charts into online tools that make expert knowledge accessible to staff and customers. Decision tree logic flowcharts provide a natural way to direct the troubleshooting investigation.
Interactive Online Troubleshooting Guides
Questions can have links to help files, manuals, KBs, images, pictures and other useful material. Users are only ever asked questions which are relevant and will contribute to an appropriate solution being found. They can go back and forwards in the investigation and even change their mind, and see what other questions and conclusions might be considered relevant. All of this makes for a rich, interactive walk-through of the online troubleshooting process.
This qualifies as both proactive and prescriptive maintenance.
What are Diagnostic Flow Charts?
A diagnostic flow chart is a diagram depicting a process, a system or a computer algorithm. It is a diagrammatic representation of the solution to a given problem but, more importantly, it provides a breakdown of the essential steps to solving the problem. VisiRule allows you to rapidly turn troubleshooting flowcharts into an online guide to enable staff and customers tap into the expert knowledge of your most seniors troubleshooters.
Why Use Diagnostic Expert Systems?
Expert systems have long been used to diagnose faults in industrial, electrical, and mechanical equipment. They provide a systematic way to capture, store, and reuse the expertise of senior engineers and specialists.
This knowledge can then be shared with less experienced staff or delivered directly to customers through interactive Q&A sessions.
How Can Diagnostic Expert Systems be Integrated?
VisiRule expert systems can interface with:
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SCADA systems
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PLCs
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Industrial controllers
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Sensor and vibration data
This enables intelligent remote monitoring, early fault detection, and reduced downtime.
Knowledge Retention
VisiRule helps organisations retain valuable diagnostic knowledge even when experienced staff retire or move on. It also supports the maintenance of older equipment by preserving expert know‑how.
Decision Graphs - More Powerful than Decision Trees
VisiRule supports decision graphs, which allow branches to merge and converge. This avoids the exponential growth common in traditional decision trees and produces more compact, maintainable models.
VisiRule Troubleshooting Flowchart Features
Compound Logic
Support for complex expressions and delayed logic referencing previous answers.
Attach explanations to each diagnostic step to show how conclusions were reached.
Rich Media Support
Include text, images, videos, and links to enhance understanding.
ChatBot Delivery
Generate intelligent diagnostic chatbots that guide users through targeted questions.
Conversation Transcripts
Every session is logged, including answers, calculations, and conclusions. These can be emailed or stored for audit and analysis.
VisiRule Analytics
VisiRule Analytics reveals popular paths, common faults, and emerging patterns. This helps you refine your charts and improve service quality over time.
Improve Customer Service with Diagnostic Flowcharts
VisiRule enables you to create interactive troubleshooting flowcharts that deliver faster, more accurate support to employees and customers. By capturing expert knowledge and making it available on demand, you can dramatically improve service quality and operational efficiency.