Conversational agents, or AI ChatBots, are software programs designed to respond in a natural manner (using typed or spoken inputs). VisiRule combines decision tree flowcharts with FAQ KBs and NLU algorithms to let you develop and deliver Intelligent ChatBots.
The questions and answer options stored in the VisiRule chart are presented to the user one at a time. In normal deployment, the user selects from the available answers and proceeds to the next question. With ChatBots, the possible answers are not at all limited. A user can type in whatever they have on their mind and VisiRule will search its FAQ KB for a suitable response.
The combination of VisiRule decision tree flowcharts with NLU access to FAQ KBs and external directives provides a powerful platform for the development and delivery of Intelligent ChatBots.
AI ChatBot Delivery
You can design and organize the questions for your chatbot using decision tree logic. VisiRule will present the questions one at a time as users traverse the decision tree.
You can allow users to enter directives, questions and almost anything to give them more control over the interview process. These inputs will be handled by the VisiRule text processing module.
A lot of common but tricky legal questions can be addressed using a suitably structured set of questions and answers. The role of LawBots and legal chatbots is emerging as a key area when considering the role of AI in Law Firms.
The goal directed sequence of questions and answers can help guide people to the correct decision and provide a justification derived from the audit trail of the conversation. This helps explain the reasoning behind the advice.
VisiRule charts provide a decision tree flowchart conversational flow which guides the user down one of many pre-determined paths, a bit like a dialogue or conversation tree in role-playing video games.
By interleaving this directed question and answer logic with free form user text input, the user gets a more productive experience. VisiRule includes a wide range of NLP functions to help scan user input.
Machine Learning Rules
You can use historical data to produce a decision tree which, in turn, generates your VisiRule chart which in turn drives your ChatBot.
Machine Learning provides a powerful way of building structured interrogations. VisiRule allows you to add-in explanations and external links.
Decision Tree Delivery
Exploit Machine Learning & Big Data
The conversation is guided by the structure of the underlying decision tree decision graph, but it can be redirected by the user at will. Whenever the user enters some free text which is not part of an expected answer, VisiRule will search its KB for an answer - could be from an FAQ or even choose to invoke a brand new VisiRule chart.
What are the Benefits of ChatBots
Availability: ChatBots don’t sleep or get sick. They just live on all your platforms and answer queries even when your people are all away.
Performance: You need not to hire more staff to address more queries. ChatBots are easily to replicate using cloud based servers. This allows you to address more prospects and convert more of them into customers.
Analytics: Every session is logged and you can aggregate sessions to better analyse what is going on with your visitors, who they are, what they want.
Reduced Costs: Apart from the initial investment and ongoing server costs, you have a fixed cost solution.
Improved Customer Service: ChatBots are versatile, and can be used anytime, anywhere. Your customers and prospects can access valuable information when they want to, not when it suits you!.
VisiRule is an AI-powered Expert System Software package which enables business professionals to rapidly design and deliver intelligent systems visually.
Intelligent ChatBot Creation
You can create the decision tree decision graph logic which drives your AI ChatBot conversation using the VisiRule Author drag 'n drop visual editor. You simply drop boxes, such as questions, on to the canvas, edit their contents and link them together to form a decision graph.
Multi-choice questions present a list of available options and allow the user to select more than one item.
These answers are returned as a set and VisiRule offers a comprehensive collection of set operation operators to help process the potentially very large number of combinations which can arise.
Export & Share ChatBot Flow Charts
You can export your chatbot decision tree flowcharts in a variety of visual formats such as SVG, PNG, JPEG and share then with others and/or use them in other documents or processes.